Privacy Policy
Effective Date: 15 March 2025
At Virtus Insight Pte. Ltd, we are committed to protecting your personal data and ensuring your privacy.
1. Information We Collect
- Personal Data you provide directly (name, email, job title, company).
- Survey responses, interview transcripts and behavioural metrics supplied during research.
- Technical data automatically collected on our website (IP address, browser type, cookies).
2. Purpose of Collection
We use your data to:
- Design and execute market-research studies.
- Analyse and report insights tailored to client objectives.
- Improve our methodologies, platforms and user experience.
- Comply with legal and regulatory obligations.
3. Legal Basis & PDPA Compliance
Our processing is based on:
- Your consent for specified research activities.
- Performance of a contract when you engage our Services.
- Legitimate interests (e.g., improving our Services), provided your interests do not override yours.
4. Data Sharing & Disclosure
We may share your data with:
- Authorised third-party processors (panel providers, analytics vendors) under strict confidentiality agreements.
- Affiliated entities solely to fulfil contracted Services.
- Regulators or law enforcement when required by law or court order.
5. Data Security
We implement technical and organisational measures to safeguard Personal Data, including:
- Encryption of data in transit and at rest.
- Access controls and authentication protocols.
- Regular security audits and vulnerability assessments.
6. Data Retention
We retain Personal Data only as long as necessary to:
- Fulfil research objectives and contractual obligations.
- Comply with legal or regulatory requirements.
Thereafter, we securely delete or anonymise the data.
7. Your Rights
Under PDPA, you may:
- Request access to or correction of your Personal Data.
- Withdraw consent where processing is consent-based.
- Request deletion or anonymisation of your Personal Data.
8. Cookies & Tracking
Our website uses cookies and similar technologies for:
- Authentication and session management.
- Usage analytics to improve site performance.
You can manage cookie preferences via your browser settings; declining cookies may affect site functionality.
9. International Transfers
When transferring Personal Data outside Singapore, we ensure:
- Adequate data-protection measures (e.g. standard contractual clauses).
- PDPA-compliant safeguards or equivalent protections with overseas partners.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for third-party privacy practices. Please review their policies before providing any Personal Data.
11. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will be posted on our website with the "Effective Date" revised accordingly. Continued use of our Services signifies your acceptance of any changes.